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| - I have mixed feelings about the Hotel Place d'Armes. First the good news:
The location is awesome and the hotel is actually a collection of four different and very old buildings. We were in building #1, which is where the restaurants are. The building faces a busy road and there's some traffic noise. Reviewers in other buildings talk about noise from wedding receptions, we had none of that and our room was comfortable and quiet. The hallway to the elevator is very narrow and it's an interesting opportunity to dance with the staff and other guests. But I can easily call it old world charm and laugh about it.
And then there's the bad news: Our room wasn't particularly clean and mostly the problem was the big splatter of (apparently) dried blood on the windowsill. The windows were all painted shut so we really didn't have any need to deal with that window sill but come on - it was there Sunday night, Monday night, and Tuesday night. I even raised the blinds so housekeeping couldn't miss it, but they did on both days they were in to clean the room. I mentioned it at checkout and they comped my parking but I would have been happier if housekeeping was on top of things like cleanliness. I'm posting a picture of the windowsill, maybe it wasn't blood but it looked like it.
Everything else that was wrong was a minor inconvenience but if I were the manager, I'd be really unhappy because endless little problems just scream out "poor execution." The safe is hard to work because the buttons stick and give random errors, and the door can only open halfway because of where the safe was located. The clock radio was equally difficult and it took us two days to set the time. And not wanting to be left out, the coffee maker came with no instructions and could only make espresso. If you want actual coffee, you have to go down to the lobby. While I was taking a shower, I touched the towel rack and a metal rod fell out of it.
I did not report any problems to hotel management during my stay. I really expected housekeeping to clean the mess on their own and most of the other problems (like the position of the safe and the alarm clock) they aren't going to have a fix for. And the towel rack fell apart on our last night there, so what would be the point?
Once I could find a valet (I was successful on my 3rd try) my car was quickly whisked away and it was quickly returned in the same condition that it left in. I'd like to end this review on a good note. The shower had good water pressure, television reception was flawless and internet connectivity was easier than most hotels with bandwidth limited to 3 mbps up and down. Not fast but adequate for checking email. Without exception, every member of the staff was smiling and polite.
I wouldn't be afraid to come back. Next time I might make ask them to fix the things that weren't right because housekeeping doesn't see things on their own, but I'd come back for the cool building(s), the incredibly upbeat staff, and the location. More likely, I'd stay somewhere else because there's got to be a small, amazing hotel somewhere in the old city.
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