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| - Let me start off by saying that the home I moved into is nice. And for small maintenance issues, they handle them for you somewhat swiftly, about 3-4 days.
Now to the bad parts, and my God, are there many. First of all, do not believe ANYTHING the listing agent tells you, because she is more than likely lying. She (Aimee) told us the house was cleaned before we saw it, we would have garbage cans before we moved in, and that the damage to the wood floors just happened within the month. Turns out the house was not cleaned well before we moved in. The portfolio manager claims it was, but I walked the house prior to moving in with another employee and she said it was incredibly dirty and even helped us get people out there to clean. We still do not have garbage cans and won't for at least 3-4 months. We were then told the trash service would pick up bagged garbage; they picked up everything but the bagged garbage this morning. Then we had maintenance come in and fix some other stuff and he asked about the floors. I said they were damaged during the last move out, and he disagreed completely, saying there is so much dirt in the holes that they must have been like that for several months.
Now that the lies are finished, let's get to the other issues. I signed a paper stating that my for rent sign would be removed within 3 days of move-in. I moved in on the 12th and now it is the 22nd and it is still in the lawn. After the carpet was cleaned it smelled good for a while, but now there is a terrible stench, like dog urine or something like that. So my gf and I decided to re-vacuum the carpets and what did we come up with? An unbelievable amount of dog hair came up from the carpet using my $80 vacuum from Target. The smell was so concentrated and disgusting and we knew that was the cause of the terrible smell. So I put in a maintenance request last week around 7/15 stating that the smell is terrible and my gf has allergies to the dog hair. Invitation says they need the portfolio manager to see the house and check for themselves. The earliest they can get there is August 4, 3 weeks after the request. So now we have to live with the stench and the allergies for 3 weeks. She told me to have my girlfriend "take some benadryl" and that "it's not the end of the world" that she is having issues because even her daughter has allergy issues and she takes benadryl.
If this hasn't changed your mind about renting from here I don't know what will. I give them credit because they definitely tried to help with some things, but for the major issue they are just brushing it aside. If somehow you do decide to rent from them then I highly suggest walking the house several times before moving in and checking everything the listing agent tells you because they are likely lying just for the sale.
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