I went in to the store to pick up an order that was placed online. I first had to wait for a while until someone came up to the front to ask if needed assistance ... which I thought was fairly clear that I did since I was standing up at the cash register. After that, one gentleman looked for my order and couldn't find it so he called someone else up to find it. After the other gentleman finally came to help me, he said they had misplaced a piece of paper for the order that they need signed by me. I had to wait probably for another 7 or 10 minutes for him to print out the form so I could sign it. The only good thing however, was that BevMo was very accommodating. The order was placed by someone I know who lives out of town & I was able to go pick it up after they gave special instructions when placing the order online ... I just had to show my id.