I got an alignment at the Tempe location on Scottsdale Road and the mechanic exited my vehicle and handed me my keys with greasy hands and clothes. My seats were not covered with the normal plastic cover or the floor covered with the standard paper. I got in my car and noticed there was what appeared like a large dirt ring on my passenger seat where something was obviously placed and at the time I wasn't sure if I saw scuff. As I drove off I noticed the steering wheel was a little off to the left. Upon returning they were open to driving and making sure it was correct. I have no gripes out their friendliness, customer service or repairs in that regard.
When receiving my car the second time I noticed there was a screw driver sitting in my passenger seat I realized there were thin scratches on my bolster which were not there and all I could think about was that screw driver. Further into the drive I looked at my steering wheel and noticed that it was scratched and chipped as well, being meticulous about my car I know these damages weren't there before. I am left with 3-4 scratches in my bolster ($30-$100 depending on the service), the steering wheel damage ($107.00 plus shipping) and would love to complain but am afraid my car would be damaged more in the process of them fixing it. It is the small things you do to make sure you customer's car is taken car of that complete the experience and my experience has left me holding a bill for repairs that could have been avoided with some care and the right precautions.