I have been going to palm beach tan for years. I took a break and then signed up for a new membership two months ago along with a 3 spray tan package that was offered to me by the front desk employee. I have already upgraded my membership to a more expensive one. I came in to use my last spray tan package, but Noelle at the front told me "it expired" (read other reviews, apparently this happens a lot). Well, I was never told they had an expiration date. When I explained that to noelle, her response was, "we always tell everybody. We don't ever forget. Anything bought outside the membership has an expiation date" in such a tone that apparently I'm a complete idiot. I've been in the customer service industry for over 20 years, never have I been treated like I was an idiot for not knowing their internal, unposted, uninformed policy or been called a liar until now. When I said I wanted to speak to a manger I was told there was none available until Friday (it's tues). So I insisted on the corporate number. Based on how I was so rudely treated and a very suspect policy on "expirations" I would recommend trying one of the many other places on eastern. That's exactly what I did. Canceling membership. Never been treated more disrespectfully in my life. I'm the director of marketing for my company and we operate in 5 countries in 23 markets. I normally side with retailers because I know how hard it can be. In this case, I'm truly offended and disgusted that this is how this was handled. Beside myself.