This Einstein's is in my neighborhood and I've been coming here for years. It definitely has its ups and downs depending on the staff they employ during any given six month period. Sometimes the staff is a 5, and sometimes the staff is a 1. It is, however, just at an Einstein's chain store. All in all, I'm giving it three stars based on the average between the highs and lows that I've experienced there. Plus, I just had a pretty good experience there this morning.