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  • NEVER AGAIN - horrible experience, overpriced and waste of time. I ordered a custom cake from this place this past weekend for my boyfriend's birthday. Prior to this I have been in contact with the account manager via email and by phone for two weeks describing what I want for this cake. When I picked it up I nearly cried because it was not even close to what I want. I asked for a black fondant cake with a picture on the top and I got a white fondant cake with no picture and cost me $110. The only thing they got right was a few prints on the side of the cake. The lady assisting me at the bakery said it was a misinterpretation/miscommunication and that if they added the picture it would've been an extra cost plus it wouldn't look as good. WHAT?! I asked for a printed picture on top and the account manager said it was included in the $110. And how could it not look good? You guys are known to be the "Cake Boss" of Mississauga; it's your job to make it look and taste good. In the end, they added a tiny picture of him at the top the size of a thumbnail in hopes of satisfying my vision for this cake. I am disappointed by the lack of service from this place. I don't mind paying $100+ for a custom cake but if it's not what wanted then why should I pay for it? If the cake was a $20-$50 I wouldn't even bother writing a review. I am giving this place 1 star since my boyfriend mentioned the cake was actually good but overall I am going to look for another place that isn't overpriced and delivers what I want. TIP: if you are going to order from this place make sure you go into the bakery and speak to someone and describe EXACTLY what you want. Emails with pictures and confirmation over the phone is not enough.
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