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  • Pulled up and automatically asked if I would like family meal with $3 add on by some lady, I replied I'm not sure yet let me look at the menu, no response. I looked and stated I have a question waited for a min before response and a man responded "go ahead". No personality almost like he was annoyed. I asked a question and got a monotone response from the gentleman. I ordered a combo and a soup also asked for the green salsa. No total was given, before I drove up to the window. When the guy finally came to the window he asked again "any salsa?" I replied yes the green as I stated before. He handed me the food and when I got home I was only given two small, like super small, salsas for a meal that definitely would need more than that. For the price you pay for the portions and service, not worth coming again. I like to be treated will kindness and this place did not deliver. Sorry if they were having a bad night but never ok to not be kind to every customer. Please work on that el pollo loco team. It's ok to smile after a rough night, you never know who will be you next customer
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