While the food and service are both great, their staff needs to be more aware of the menu. The last three (3) out of four (4) times I ordered a combo (numbered menu item with coffee and hasbrowns) they forgot the hashbrowns. They had me pull to the side and brought them out rather quickly, but still, I don't get it. Learn the menu! My last visit I was actually asked if I wanted the hashbrowns after specifically telling them not to forget them. Really? The bagels are still good.