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| - I went here today for a cut, high lights and low lights. I signed in at the counter and was greeted by a student shortly after. I showed the student along with an instructor the color I wanted. The instructor went into the back with the student and mixed the colors. Neither one of them showed me a color palette to help choose the colors I wanted. The colors were chosen by the instructor. First mistake! I should have asked the instructor to show me the colors she chose.
The student, I will only use her first initial, "T", began the process of coloring my hair with a short instruction by the instructor followed by a statement of "You got this"? The instructor "Miss M" (first initial) checked on the progress a few times and then went to lunch. While she was at lunch it was time to rinse the color from my hair. Another person came over at the request of the student. The student asked her, "Is this how the hair should look"? I'm not sure of this persons position at the school. I don't know if she was an instructor or an advanced student. She then asked, "Did you use cold water"? She replied "Yes". That was incorrect. She was using very warm water on my hair and did not switch to cold until after she sought advice from this person. Once my hair was rinsed and washed a toner was applied. By this time the instructor came back from lunch and asked, "How do you like it"? I expressed to her that it was very dark and I didn't see much blonde. I again showed her the picture of the color I was trying to achieve and her reply to me was, "My professional eye sees a cherry red". Miss M, I'm not trying to be rude or disrespectful, but you might want to have your professional eyes checked! Yes, there was some red in the picture I showed you. However, the primary colors were blonde but my hair is clearly RED AND DARK BROWN with minimal blonde!
In an effort to correct my obvious dislike of the results, she did offer to put more blonde highlights in my hair, but time did not permit. She gave me a slip to come back within seven days to have more highlights done. In all honesty, I don't know that I will go back. During the appointment I found out that this was the students first time attempting this process. I feel she should have been checked on more frequently. As I'm looking at my hair, I'm noticing there is some bleeding of the color. I don't blame the student at all. She did the best she could with minimal guidance from the instructor.
Update on my review.
Miss Lori,
Yes, the original date of my visit was 11/6/15.
I returned today, with extreme trepidation, in an attempt to have to the color corrected. I did, this time, ask for a student with more experience with color. My request was accommodated. I again was greeted by a friendly student, Anna. I explained to her what had happened and showed her a picture of the color I was trying to achieve. Once she began working on my hair, she immediately made me feel at ease. Having had my hair highlighted for over 25 years, I'm very familiar with the process. Her technique was what I was accustomed to. She was swift with the foils yet precise in placement. A very friendly instructor named Mark checked on her progress. One she finished he praised her for how beautiful the color looked. I couldn't agree more. I left there feeling so pretty and happy with the results. That's how every woman should feel when leaving a salon. After all, we women are very particular about our hair. And when it's time for a touch up, I WILL come back and see Anna.
P.S. Thank you Antoine for the fabulous blow out!
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