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  • Friendly Ford lives up to it's name. I purchased my first Ford there not long ago and had a good customer experience. I didn't feel pressured into making the purchase at all. The staff stayed well after hours to finalize all the necessary paperwork. To me this is what rating this specific dealership should be about...if you have a problem with the vehicle then choose another manufacturer, it's not like FF is making the vehicles themselves...plus every car has issues, some people get lucky, others don't. I've had my car for a month and there are things I wish were improved, but it's not FF's fault. I'm curious though to see how my first experience with maintenance is when I have to take the car in for the first time...update on this aspect to be continued. The only reason I wouldn't give FF a 5/5 is the CONSTANT reminder about their "survey." Ford sends out a survey about a month after asking about your experience. I was told if you don't select the highest marks in terms of your salesperson, they can get fired. This may or may not be true but that's a lot of pressure. I don't want someone to get fired because I put above average instead of excellent or perfect. Besides that, the salesman must have reminded me 10 times, "don't forget my survey." I didn't like the constant reminder, it came off as annoying after the first 3 times hearing it from the sales, finance, customer service calling on the phone, etc.
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