I had a great experience purchasing a couch here. The quality here is decent, but keep in mind this is not ultra-expensive high end furniture. However, there are stores that sell similar pieces at a much higher price. We put a deposit on a couch ($500), which allowed them to hold it for a long period of time. We ended up only picking up the couch in a few months. The delivery guys were nice. Technically, they are not supposed to help us move our own couches, but we asked them nicely/convincingly, and they did. We are happy with the couches. They still look and feel brand new. The sales associate that was originally helping us was very nice, but he was no longer there when we paid for the remaining balance and finally shipped the couches. The remaining sales staff were not as pleasant.