The lack of competence is unreal.
I ordered a pair of hemmed jeans. The first pair arrived damaged.
Surprisingly, considering the other reviews, they sent me a replacement pair once I sent the damaged pair back. It was shipped in a measly plastic bag, which may by why they arrived damaged.
The second pair arrived unhemmed. I had to ship this pair back before they sent a third pair.
They finally got it right after the third try. It only took 6 weeks.
I was a big supporter in Naked & Famous Denim, but not anymore.