As for service and turnaround time this place is a definite 5 star!! I've had plenty of shoes soled before and I have yet to find a place that does them as perfect as the shoe repair place at Yorkdale Mall in Toronto. (I should post the work done at this Yorkdale place and do a side by side comparison to the other shoes I've had done elsewhere and you would see the perfect work they offer, except at a premium price of course.) Varsity does a good job though it is just short of perfect. The fact that I dropped them off and was able to pick them up 2 hours later makes it so convenient and worth it. Anything is better than wrecking the smooth leather soles of my Saint Laurents I suppose. I would bring BLACK leather soled shoes here again in the future for the fact that black is less noticeable for flaws. $38 to protect the smooth leather soles is a small price to pay.