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| - As someone who recently had a lovely experience at the newly renovated Andaz Maui, I had high hopes for this major reno in the desert -- sadly, while the grounds were absolutely stunning, the quality of their staffing and services leave something to be desired.
Boo and I decided to take a few extra days before a wedding in Mesa, and spent four nights on Property. We arrived Wednesday night to a less than friendly welcome (the Andaz Maui property had attentive staff who made you feel immediately accommodated) -- we found our casita with little trouble, but then went on to experience a frustrating first night: from oddly rubbery flattened cornish game hens peacocking as "fresh grilled chicken" to incredibly uncomfortable pillows and a thermostat that wouldn't regulate, we were remiss that we'd strayed from the comforts of a 4S, although throughout our stay the comfort of the room improved slightly. (Consistently, though, room service had....trouble. We called for, and were promised, but never received, sparkling water with lemon on another night, and the room service staff would curiously leave half consumed beverage containers out with coasters over them.)
The saving grace of the rooms, however, are the glass walled, gigantic two+ person shower, the Instagram ring-light worthy mirror lighting, and the lovely private back patio with chaises for when the terrible acoustic performer by the pool played a slow-version of Toxic for the fourth time and you just couldn't bear it.
The highlight of our stay was the time spent at the pool (my girlfriend is a sun worshipper) -- the staff there, while overworked, were endearing, and made our days pleasant with more attentive service than at the house restaurant, and we had a great experience both in the cabanas and at the spa pool (although it should be a consideration that for a "silent pool" experience you have to pay another $20 access fee on top of the daily "resort fee")
The gym was clean and on par with what you'd expect for a 24-hour facility and was stocked with extra pairs of headphones, as well as fruit, towels, etc.
We ate daily breakfast at the house restaurant, which was forgettable at best (we were really expecting more due to its recent accolades), but we were able to enjoy some locally curated nitro coffee and standard southwestern fare. Annoyingly, the restaurant did not offer its regular menu on Sunday (Mother's Day), which they failed to inform us of until after we returned from breakfast at around noon -- by way of a stealthily placed note on the couch. We also had several odd interactions with restaurant waitstaff who were, like, questioning our food choices, but other than that, no major complaints.
We'll be returning to Scottsdale later this summer, but will probably be skipping the Andaz, unless major improvements are made to their infrastructure.
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