Tiny little starbucks, gets really busy in the morning - it's a place to work your zen abilities, they WILL screw your order somehow. Even if it's something they had written in the chalkboard. Don't take it personally, happens with everyone. Happened with me, with the lady before me and the guy after me. I don't know if they are dumb, poorly trained or don't sleep well. As there are about 5 starbucks in this neighbourhood, I'd try another - I go to this one just because I work literally across the street.