| rev:text
| - I'm so bummed the Improv is closed now, as we're only stuck with this venue. The show was excellent and the view of the performer is amazing. Seriously, great inside and had a great time at the show, however everything else was terrible. I can't wait until they step up their customer service game, because then this place will be awesome.
We had the 9:45pm show tickets. We waited outside while it was still blistering hot outside. We had nice clothes on and we were all sweating so much. We couldn't get in until 9:45 or 9:50 - seriously? I thought that's when the show started? Nope, it started much later than that. When we were sat we were all super dehydrated but there was no water in sight. Is that even legal? Good god the service was horrible. You have to ask to know what beer is available, because all they give you is a terrible menu full of drinks only 21 year old girls would order (no offense, I was one too). No complaints about the 2 drink minimum, it's standard, but c'mon. At least advertise that you have a full bar. Because god knows it's difficult to hear your waiter when that place is packed. So going back to the fact that we're all dehydrated and pissed from standing in line, we asked for waters right away. We waited FOREVER to get our drinks. DRINKS! And no water. We asked about the water and he said he'd get it for us right away. Not so much. I couldn't wait any longer. We were parched! I marched into the lobby and and asked for assistance getting water. Minutes later the waiter came back to the table and asked if we still needed water. Um, duh? We told him we had to go get it ourselves. Such a poor customer service experience the first time I was there. The girl in the lobby was awesome though, she even helped me carry in the drinks. I would recommend that on a hot day they have pitchers of water available at the tables when guests first come in. You're lucky someone didn't pass out waiting for water at the event!
Another issue I had was the prices. It was I think $20 per person for a ticket and the drinks were extravagantly expensive. It was another $20 per person for the drinks. I can't believe we shelled out $50 per person for a night out at a comedy club. I'd like to come back more, but I can't imagine dropping that kind of change often.
PS the Sangria was literally the worst drink I have had ever made at a real bar. I would ask for my refund but I was already so mad about the lack of water I didn't want to cause a scene. Stick with the liquors.
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