I got a haircut from Julie whose business card says she's the salon manager. I wanted shorter layers, I have long hair and have been growing it out for years. My haircut is so choppy on the first layer! After years of growing it out, it is ruined. The only way to fix it is to cut it all off. NOT happy.
Edit: I called Ulta and told them what happened and they refunded me for the haircut. I will never stop shopping at Ulta because makeup...but I'll probably never visit the salon again.