Ordered tickets on the website and was double charged, but I spoke to the manager and was provided a credit. They had a website issue and are working on it. They also comped us a few tickets, which was a bonus. Overall I liked the theatre. It was clean, seating was comfortable, the food was fine. I like the reserve your seat feature and the parking is sufficient. It is a smaller venue but worth the additional money for the amenities, such as being able to have food and an adult beverage while watching a show. I recommend this for a parents night out for sure.