Without going in to too much detail, we had some delivery issues with Lou's and the delivery was quite a bit late. I called and spoke to the manager and he graciously comp'd our entire order without me asking. On top of that, the delivery driver gave us two free frozen deep dish pizzas and was also very apologetic for the delay. The food showed up piping hot and was as delicious as you'd expect from Lou Malnati's. They made the best of a bad situation and were polite and professional throughout the entire ordeal. Thanks to Carl and the crew!