| rev:text
| - Andy, the owner/manager, is Rude, Dishonest, and INCOMPETENT.
After scheduling a service call, a representative arrived to diagnose my issue. He was very nice and told me I had two options for repair. He tried calling his manager (Andy) to get a quote on my options but Andy never called him back with the information. After waiting for a while on Andy, the tech told me he had to go and would have Andy follow up with me directly. He said if we had to order parts, it had to be done by the next day in order to have my repairs done the following week.
After waiting for 3 days for a call back, I finally called the company myself. Andy answered the phone and clearly had no idea who I was or what I was talking about. He immediately said he would have to call me back. Again, I was waiting....
When he finally called me back, he gave me two quotes for repair. At first, he didn't even want to schedule the repair until the parts were in stock - and that wouldn't be for another week. I had to tell him TWICE how irritated I was that my car was sitting in the hot sun because no one followed up with my repair before he added a half hearted "sorry you were inconvenienced." Yeah, right.
When I finally convinced him to schedule the repair, he told me that he could NOT guarantee the parts would be in on time!! He wanted to schedule the repair for June 1st and insisted I pay for the parts AND REPAIR in advance - even though I had no assurance it could be done when promised. Really?? That sounded way too sketchy for me, so I asked to speak to the owner and he informed me that he was the owner. I then asked why my repair hadn't been handled correctly and he refused to take any accountability, only saying "it just wasn't followed up."
At that time I told Andy I wasn't comfortable paying everything in advance and I didn't really appreciate the way I had been treated. I told him I was now considering shopping other companies. Ever so professional, Andy hung up on me!! After taking a deep breath, I called him back to ask about the $95.00 fee I had paid which was supposed to be applied to my repairs. I also stated that I felt it was completely inappropriate to hang up on a customer and let him know I would be writing a review of my experience.
Instead of answering my question, Andy "THE OWNER" hung up on me again! I guess I will be calling Wells Fargo and the BBB, too. What a miserable experience!
So if you want to be given the run-around, treated like crap, swindled, and ignored - by all means, call Andy at Ideal Overhead Doors.
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