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  • 3.5 for veterinary care. ZERO for the Wellness Plan (Corporate) The staff is great, knowledge, forthcoming and helpful. Dr. Hall is a very savvy holistic caregiver that has provided creative solutions for my dogs. She recommended a compound drugstores when the medication was astronomical. Probiotics for dietary issues and simple home remedies. The care my pets get is top quality. Negatively I didn't have such great luck with their other clinicians. I returned three times for a serious problem that was misdiagnosed until I saw Dr. Hall. The store environment is somewhat off putting. It's not comfortable to wait in whatsoever. It's not private and is overstimulating for the animals. I also felt pressured to buy stuff there which is generally overpriced. ZERO stars for the Wellness Plan Scam! Don't even consider it. It's implemented by corporate and there is zero customer service. They charge monthly for the life of your pet or longer! Nothing was really covered so I'm not sure what I was paying for. Their billing department (which is laughably ignorant) never returns calls and sends spam reply emails to every inquiry. The locations/branches don't have access to your account so it's not their fault they can't help you.* I went so far as to physically mail them checks when they couldn't update my billing account and their online site does NOT work. They cashed them and never credited any of my payments. This went on for months. The accounts went to collections and they would no longer see my dogs until I paid in full for 2 years! I paid it all just so they'd see my dog in an emergency. I'm still paying off the other account so hopefully my other dog stays healthy! I'm seriously worried I won't have care and considering changing vets entirely because of this hostage situation with the wellness plan. NO animal should suffer because of their corporate incompetence. *Don't be surprised if they reply here with an 800 number to call to discuss my situation. I've done several surveys and spoken face to face with the local office manager. They say they "want to address my concerns and listen" which doesn't help since nothing comes of it.
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