Ambience is cozy and very nice. Their waffles are good not the best , I have had better waffles. I also tried their portobello sandwich which was good. However service leaves much to be desired. The first time I went it was fine, but in my most recent visit I was there around 4 p.m (they close at 4:30 p.m.) I asked for a waffle and the staff said it will take 10 minutes to make it. I grabbed a coffee and sat there till 4:30 . The waitress came with the waffle boxed, just kept the box in the table and said its late and so she did a carry out and left the table in a hurry. While I understand she wants to leave work, I was quite disappointed with her attitude and the way she handled it. I did express my disappointment to her and left the place.