I went to have my tips removed. I called them in the evening and they were able to see me very soon after I spoke to them which was perfect! They're always accommodating and have excellent availability. I had my nails done by Helen before and she always does a great job. I wanted to go back to my natural nail and length. Helen removed my tips very well (sometimes it can irritate my nails but she did a great job). I ended up switching my colour choice twice, starting with an orange/pink but settling for a mint green for spring. They also offer different finishing options such as a glitter accent nail, gems, and different top coats. I chose to go with the matte top coat and am really happy with how they turned out!