Our experience at Toronto General always varies. My father used to visit the UHN chain of hospitals because he was a cancer patient at Princess Margaret just across the street. For example for emergency situations when we need the emergency room we have always been pleased and well taken care of. The nurses have always been kind, gracious, and quick to help especially when it seemed like there wasn't much they could do. They lended us shoulders to cry on in times of disparity and we even shared a few laughs upon being discharged. They were definitely very polite and always worried if there was more they could do.
As for when my father would become an inpatient at Toronto General, we weren't very satisfied. The nurses would forget to bring him breakfast and lunch, when he'd ask they'd say they were figuring it out but never did. My mom ended up buying food for him more then they were actually supplying it for him. When he would be in pain and ask for pain medication they would forget to bring it. He had medications every 3 hours, sometimes they would go 6 hours without giving him anything. When my dad would ask the doctors questions they would treat him poorly saying they can't answer that or that was classified information (what do you mean??? He's the patient asking about his health???!!!).
It would be really helpful that there was a Tim Hortons located inside the hospital, a pharmacy, a Starbucks, food court, even an indigo bookstore. If we were to rate the different sections of the hospital it would be a 5 stars for emergency but 1 star for inpatient admittance.