Took my two older dogs (12 and 15) here today for the first time upon recommendation by neighbors. They did a great job! They weren't super familiar with my breed but I told them what I wanted done and they did exactly as I requested. They even called to ask if it was ok to do something before they did it. The dogs look and smell fabulous and did not seem stressed at all when I picked them up nor since coming home. Sleeping like babies. Very pleased.