We are regulars here. Most of the time the burgers (and pulled pork) are five star. Every once in a while you might get a drier patty, or a brownish guac. But I am still a fan.
Staff can be a little friendlier, perhaps. I think the colder treatment we've got was from sort of management or sort of owners? which is strange, but we still fans of the food so we keep coming back! Try their sweet potatoes, and if the place is packed get take out and drive to one of the lakeshore parks (2 mins) and have a picnic on the beach. Do it while it's summer. It tastes even better out on the lake.