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  • I, like many of my fellow Torontonians, adore my breakfast. I also adore my family. Front on either of these things and you're in trouble. Front on both of these things simultaneously and you're getting an angry Yelp review. One lovely weekend afternoon I decided to take my family here for brunch after hearing much hubbub about how delicious and charming the place was. After arriving and waiting in a quick-moving line (that was a treat) we were happily seated at an indeed charming table with charming decor and charming sunlight. What can I say, I was charmed! We placed our order... but after waiting almost 45 minutes for our food kindly asked our server how much longer it might be. We could see that it was busy and understood, but we saw tables seated long after us already digging into their teensy waffles. We received naught but a rude "We are very busy now and your food is almost here". Hm, okay. After waiting for another 30 minutes, we asked again, and this time, she checked with the kitchen. Lo and behold, the order was never put in. At this point my family and I had been there close to 2 hours with no food, hungry, and frustrated. The decor wasn't looking quite so charming anymore. Shortly thereafter they quickly brought out our plates separately. A couple of us were already finished our plates before others had even gotten theirs (given, a couple waffle slices doesn't take too long to finish when hungry). When the pancakes (last to arrive) were cut into, they were oozing uncooked batter. Seriously?! This was a 3-hour ordeal, and while the the manager offered to give us the meal on the house (we paid for half of it anyway) I left wishing we'd just gone to McDonald's for a Sausage McMuffin Meal. At least we wouldn't have left fuming. No matter how good an establishment's food might be, poor customer service is enough to leaving nothing but a bad taste in your mouth.
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