I've completely given up on Sally's.. I can't imagine them staying In business for more years to come because the type of customer service that they provide is awful! And that's at any store in any city! Think I'm exaggerating? Take the time and pull up reviews at multiple locations and see how as a company they probably average a 2 star rating. Something's gotta give. What's really done it for me is the lack of variety for ethic hair. They use to offer so much more than what they do now and it's obvious that they are slowly but surely removing it off the shelves. Not quite sure what that's all about but I know how to read between the lines very well..