| rev:text
| - Spencer's: Great
Extended Warranty offered by Spencer's: AWFUL
I have purchased many appliances from Spencer's over the years for my home and two rental properties. Their prices are very competitive with other stores. Their salespeople are some of the most knowledgeable out there. I know that extended warranties are usually not worth the money, but I don't want the hassle, and Spencer's does have the best prices if you do want to buy an extended warranty.
When I bought a new refrigerator for my own home a couple of years ago, I purchased the 5 year extended warranty, for fear that I would have trouble with the in-door icemaker.
Sure enough, the icemaker went out in May, 2015. Only one adult uses the icemaker, so it is certainly not abused. I called the warranty company that handles this.
THIS WARRANTY COMPANY HAS BEEN TO MY HOUSE ELEVEN TIMES SINCE LAST MAY! They have repaired or replaced just about every part in my freezer. At Thanksgiving (2015), they asked me to empty my freezer and defrost it, so they could replace a water line they believed was frozen. I had to ask two neighbors if I could borrow some freezer space for a few days (this during Thanksgiving). Not enough freezer space from the neighbors, so a lot of my food went into ice chests on the patio (some food just didn't make it). After all of this, THAT repair did not work either.
They kept trying something new at each visit. Each repair did not work. Still no ice.
Finally, in early January, warranty company says they have tried everything. They will order me a new door. A new door??!??!?! They PROMISED me a new door would take care of the problem. But, I would have to wait 2 months for Whirlpool to ship a new door. I really like my refrigerator (I just want it fixed!!), so dumb me says OK. In March (2016) - Warranty company calls and says my new door is in (I have a side-by-side refrigerator). FINALLY! My nightmare will be over, and my every-other-day trip to the store for ice will end. I can't wait.
Warranty company shows up and says "Uh-oh. We ordered you a stainless-steel door, instead of black. We are sorry. You will need to wait ANOTHER two months for the correct door to be shipped from Whirlpool." When (or IF) I ever get the correct door, and IF that works, it will have been a total of ONE YEAR since I first reported my icemaker not working.
In defense of the warranty company, the repair techs. have seemed truly sympathetic, and are very nice. But, this warranty policy is the worst. (I happened to be in Sears the other day - they said their policy is to replace the ENTIRE appliance if it could not be fixed after 3 attempts to repair.)
My recommendation: If you want just an appliance without any warranties, Spencer's has great prices and knowledgeable salespeople. But, if you want to purchase an appliance with a warranty, you may want to shop around. DO NOT buy the extended warranty from Spencer's.
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