I guess its just a matter of preference. I ate here for the first time and after hearing so much about the place, I was really excited to give it a shot. I ordered ribs ( I always judge a good BBQ spot by the quality of their ribs!) I got them back to my office and was actually shocked to find the ribs dry and well overcooked. I chalked this up as somehow getting a bad batch, so I called the store and the young lady was very nice- she apologized and offered me a rain check. She assured me that this wasn't the norm. So today I went back to give it another go. I got the ribs back to my office, and to my dismay I got the same dried, tough, jerky type ribs!!! I guess its their style of cooking them- like the whole 'burnt ends' concept. I had a coworker try them, and her words were "this is not edible!". I enjoy ribs that are tender and juicy. Not necessarily falling off the bone, but eager to do so if you catch my drift. I give it two stars: One for the effort, the other for the awesome customer service I received when ordering on both occasions.