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  • Had a hitch installed on my Subaru. Paid in advance and made an appointment time for 7am weeks in advance, and confirmed by employees. Was specifically told it would take no longer than an hour, but having an got and a half availability would be safe just in case. Three hours later I still don't have my vehicle back and it didn't look like that'll happen anytime soon. No recognition from staff that this is an issue. I was told "ten more minutes" 45 minutes ago and they are still soldering wires..... This is a 45 minute job to do! Not a good sign that they know what they're doing, and they certainly don't care about service expectations. Poor job, UHAUL. Don't use this location.
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