Staff: They were alright. I had asked about their point system and didn't really get a clear answer. I already possessed the card due to Green Grotto and Cha Time so I got points for something, just not sure what. They give you a buzzer for when your order is ready so there isn't table service.
Ambience: It is small and there isn't a lot of room especially when there's a line. They place a mix of East Asian music and Western in the background. I wouldn't recommend for big groups.
Food: I ordered the Red Bean Sweet Tofu and it was alright. It felt watered down and bland. My friend offered to get me an extra shot of syrup and it was still bland. I had a taste of the Signature Herbal Jelly and it was very good grass jelly (even though I never care for grass jelly).
Overall it was just alright. I'm willing to go back if I'm in the area but I wouldn't seek it out.