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| - I couldn't recommend Dr. Engel's office more. Personally, I am terrified of any dentist, not matter how easy the procedure. But things were different when I met this amazing staff.
Here's a few of my favorite things:
1) Dr.Engel and his entire staff are incredibly friendly. I'm always greeted with a smile. They know I'm an anxious patient and are always very reassuring, understanding, and speak in a very calm tone too.
2) It is a great one- on - one experience. I never feel rushed through my appointments or feel like the doctor is seeing too many patients at one time. I always have plenty of time to go through my exam/consultant/procedure with Dr. Engel and his assistants. I feel like he takes his time and is thorough.
3) There's never a thing such as too many questions. I always have a thousand questions for the staff and each person goes out of their way to give me the attention I need and an informative answer. They even helped me to find another trusted dentist to help with the other half of my dental implant.
4) I love that I'm not waiting around in the lobby for an hour before my appointment. I'm always called back to start my appointment shortly after the scheduled time. Also, I have not had to wait long to meet with Dr. Engel after being shown to the correct room and meeting with the assistant helping.
5) It was shocking to me when I received a call from the office several hours after my surgery for the simple fact that they wanted to check up on me and make sure that I was recovering well. They answered, once again, all of my follow up questions. They assured me to call anytime and if I had any concerns, that Dr.Engels work cell number was on the answering machine. They have followed up after each one of my procedures. They have also left me reminder calls for every single one of my appointments the day before.
6) I have never, ever felt like I was being pushed into something, upsold, or anything crazy like that. After knowing I was going to have to go through a few procedures, Dr. Engel was able to go through all of my options to get my teeth healthy again. He educated me on how each procedure worked and why he recommended certain ones for my specific needs. This was much better than the "because I said so" attitude I felt I received from other dentists/surgeons. He even recommended I visit an orthodontist for a consultation to receive more information of what the best plan for me would be, before we scheduled any procedures.
I have visited there for several consultations, exams, x-rays, extraction, widsom teeth extraction surgery, and now finishing up a dental implant. I have only been a patient for a little over a year, but I have to say that I'll never go anywhere else. This office goes above and beyond to provide beyond excellent service each and every time.
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