Similar to what others have said, this place just doesn't have it down yet. Line moves very slowly. Seems like they need more workers for efficiency. Everyone was pleasant but the line is a major issue. Bagel quality: 2.5/5. It needed a lot more flavor and cheese. The western comes with a chipotle sauce, which I couldn't taste. I even got the pumpkin bagel, and it is probably the least pumpkin tasting bagel I've ever had. I wouldn't have known it was pumpkin otherwise. Bummed out.