I've been coming here since I was a wee 16 year old - and in all of my experiences, there has yet to be a bad one. HTC is consistently spotless and the staff are always friendly! Cheri at the front counter is here almost every time I come in, and she's knowledgable about everything you can imagine, plus really sweet to boot :) Jacob and Kevin are excellent at what they do- like I said, I've never had a piercing-problem, even with my insanely sensitive skin. They'll always be happy to answer all of your questions in detail and change your jewellery, especially the tricky ones. I've heard some people complain that their prices are "expensive" (meaning "more than club tattoo", I expect lol), but the spotless shop, professional piercers, and high quality jewellery are worth every penny!! You will love your piercing experience at HTC :)