| rev:text
| - I am obliged to give this place a perfect rating, although we didn't get to have the main entrees at this place. Things actually went quite wrong for us, but it wasn't really the restaurants fault, and they made up for it with the outstanding treatment we got.
Here is the story:
We were new to town, and my family craved Mexican. Naturally, we searched for the highest rated Mexican in town on Yelp, and this place came up. The entire village, including a 11 month old baby, got in the car, and drove here. At first look, it didn't look right. This place is tiny (imagine a 1200 squarefoot converted townhouse), and it was super packed... at 5pm on a Wednesday night!
The set-up is definitely more of a hipster bar than what you may envision as a Mexican restaurant. Definitely not a large family dining choice, especially because it is extremely loud with all the huddle people, and the entire ambiance is quite low-light. I wouldn't call it "a little Cuban hideaway" as another reviewer has here... it is clearly more catered towards, let's just say fashion-forward and avant-garde type of pretty young people.
Since all the reviews were all absolutely raving on Yelp, we decided to stay. By divine intervention, we actually got a table because another large group had cancelled their reservation. All is okay, we ordered a single drink and an appy. The hiccup was our main order. 30 minutes after having ordered, our main order was still "15 minutes" away according to the waiter, the culprit being that we wanted our hamburger "well done". Fair enough, I can see most of the other people there were not watching the clock, and obviously sitting down for the long haul, sipping on their excellent mojitos. For us, the problem was that we had a baby in tow, and he was already at his limit. We simply couldn't wait any longer.
So we all got up to leave, none of us exactly happy because we are all now starving, and we didn't get to taste the food that looked fantastic. On our way out, we wanted to pay for our drink and appy.
The redemption was the manager. He apologized profusely, and offered us a discount if we waited a bit longer to get everything to go. Unfortunately the baby couldn't tolerate even five minutes more. Realizing this, the manager apologized again, then refused to accept payment for the stuff we had already eaten, despite our insistence. He just asked us to come back again.
Yes, I think I will. This was the best customer service experience in recent memory.
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