This was my first time getting oil changed here. I will never go back there again. The service started pretty good but the team seems to have a bad management. I could tell the people there were not happy working there. Things are not organized at all. I told the associate that I had a doctor's appointment on that day. I was told that it will be done in one hour, 1.5 hour so it should be no problem (I have two hours before my doctor's appt). After I asked twice, finally my car was done and I paid two hours later. Then I had to wait for 15 min to get my car outside! I was about to speak to the manager. I used to go to the one in Henderson and I've never experienced anything like this. They need help.