My family has been to Stack'd close to a dozen times. On a regular night, I would give it four stars. Last night was awful. I "got in line" using the nowait app, which estimated an 11 minute wait. 50 minutes later, we were seated. No issues ordering, however our food came, we had no napkins or silverware, no drink refills, and the food was clearly rushed. The slice of cheese on my sandwich wasn't melted and my fries were undercooked. Lastly, we had to flag someone down to actually pay our check. Not one person said a peep about the wait or poor service.