I dread coming in to this location because they are always so busy. I made and appointment last night via ATT website and showed up a few minutes early today. I was lucky to be helped by Amanda who greeted me literally within 20 seconds. I needed to go over changing my plan and check to see if I qualify for an upgrade on the new Iphone when it comes out. I already felt embarrassed because I had so many questions but Amanda took the time to answer every single one of them and also went over every plan to make sure she found the one that best fit my needs but that would also saved me money.
One of the things that really surprised me and really made me want to write this review is that despite being with me and being one of many employees working, Amanda was the only one to make sure to greet EVERY single client coming in with a warm hello which to me is music to my ears since I work in customer service Management. After I witnessed this a customer came in and she looked at one of the employees to make sure he would go and help this customer... after this I though "she is so great and has to be the Store Manager or at the very least an assistant" ; to my surprise when I asked she told me she was neither but rather she was a sales rep/associate. I have to say that I was shocked because not only does she have a great presence but she took care of me while ensuring everyone else was also being taken care off. I cannot praise Amanda enough, she is wonderful knowledgable and rest assured she will have your best interest to get you the plan/items you need. Thank thank you Amanda for making my day batter!