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  • We were in Phoenix on business and went to Kincaid's for dinner. We have a gluten allergy and usually find steak and seafood places to have "safe" options for us. Our waiter was friendly and asked if we had any questions on the menu. We asked if they had a gluten free menu and he said no. Then we asked about some of the menu items to see how they were prepared so we can determine if they were gluten free. The waiter left and sent the manager over. The manager was very unhelpful and said everything on the menu had gluten in it. Even their mashed potatoes and all sauces and dressings. Then we asked if we could get a grilled piece of fish with no sauce. He said all the fish was already prepared with the sauces and crusts on them. The only thing we could eat on the menu was the scallops...but they were out of scallops. He said there was a book in the kitchen of the ingredients for all of their dishes but the book was too big to look through. The table of 5 next to us were unhappy because the manager said he was too busy to split their check for them into two payments. We were so turned off by the lack of customer satisfaction that this manager demonstrated for us and for the table next to us. After going through this for 45 minutes, we left frustrated and hungry and drove 5 miles to Ruth's Chris where we had the most amazing dinner you can imagine. They had a gluten free menu, amazing service and the Chefs did not miss a beat on anything! I will never go to Kincaid's again. Terrible experience.
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