First guy that helped me had the excuse that he just started 2 weeks ago, 2nd guy had to get an older co-worker to clarify what I could use a store credit fir and what I couldn't and then there was a call out to the owner I assume to re-confirm that I could actually purchase the entry level trumpet on display using a store credit...owner didn't answer so the 2nd guy said 'I guess you cant use the credit' so they failed to make the sale happen due to 'store policy' no one could confirm. Turns out I would have to pay the higher msrp price to buy something using store credit vs. the sales price on display...not satisfied and not happy. I will not be back here.