It took me a few years to open my eyes at how terrible this place is.
Its always crowded! Even at non-peak times.
The staff there is the rudest and not the brightest. I once asked the muscle-y guy at the front desk how many laps on the track make a mile and he replied "Oh around 8 or 10". Huh? Which is it? 8, 9 or 10? And sadly, I think he was a manager.
Cleanliness? I don't think so. As other people have mentioned, there's always a stink. Like a combo of dirty socks, sweat and I don't know what! Even worse is the playroom. It ALWAYS smells like dirty diapers! I'm ashamed that I actually left my kid here once. Also, I once got a towel that was completely stained with what looked like womens make-up. When I walked over and returned it to the front desk, did I get anything remotely similar to an apology? Nope. Nothing just silence. This has got to be the worst customer service ever!
Finally, one word - FEES! Though it sounds like a deal with a low monthly, there is a fee for everything. There's even a fee if you want to leave!
Overall this place is just aggravating!