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  • Called ahead of time to Summerlin office to let them know I'm bringing a guest no problem free 3 day pass come on down. Get all the way down there my daughter guest starts signing in for the pass and the brunette mgr in charge at Summerlin at about 1230 pm on July 1 says she can't have a pass because of out of state license. I explain to her we called ahead to make sure it was ok to come down and this was never mentioned At this point I'm sure she will use good customer skills and say something like well go ahead and use it today since you drove down here and my staff didn't ask if she was out of town. instead, she wanted to know who is it that told you you could come down but it is our policy and we can't give you a pass. she said you will have to pay the $25 one day fee and used the "it's not worth me losing my job over" versus doing the right thing when she was obviously in charge. To say I'm disappointed in her and in my gym for having no customer service skills is to put it mildly. If I did this at my job I'd be out of business
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