If I were judging Panera for what it is. A CHAIN, a slight step up from fast food, then they get a four. But the real issue is, that there are so many delightful restaurants in Chagrin Falls that are not chains. And their food is a surprise when you order, an unexpected, wow that's awesome! Whereas Panera is, yeah, this tastes like what I had before. This location is very consistent. Properly staffed and clean. The restrooms are always clean, as well. So, if you can't think to try something downtown or on the outskirts of Chagrin and you must go here then It is what it is.