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| - Went to @NYPD_Pizza for the first time tonight, because I had a coupon for a free entree.
Now, let me make it clear, I was an idiot, and I didn't print the coupon, because it clearly stated you could merely show it to your server from your phone.
So I did that. And because I did, I didn't read "the fine print", which clearly stated what exactly you were entitled to.
The coupon: http://goo.gl/tuIS
So after we had placed our order, I looked at the coupon again, and noticed the listing of what was included in the entree selection. Feeling a case of caveat emptor, I searched out our server, and informed her of my mistake.
Her response was fantastic; she said what we had ordered already (shells florentine) would be probably be ok, but she would verify.
She did indeed check, and they claimed that since neither I nor they caught until well after the order was placed (it was only about 5 or 10 mins...) they would go ahead and make the adjustment on my check.
That's customer service, beyond and above. I fully expected to have to change my order, or pay full price for the shells, and would not have felt that it were anyone's fault but my own.
The food was pretty tasty. Along with the shells, we ordered the Brooklyn Family Style pizza, which had pepperoni, sausage, and fresh basil.
The shells were pretty good, but nothing phenomenal.
The basil aroma that accompanied the arrival of the pie was wonderful! The sausage volume was a bit sparse, but the pizza was delicious, and I would recommend it.
It was a beautiful night, so we sat on the patio. The table that we were at had a slight ant problem, but once I cleared them, they didn't return.
Our server was a bit overwhelmed, but overall I think she did a decent job, and I made sure I showed my appreciation for her efforts.
I may back, but only if I were in the area.
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