I took my phone here and they gave me a loaner to use while mine was shipped out to be repaired. Less than a week later I was called back to pick up my phone. Unfortunately, they weren't able to repair it BUT I got a BRAND NEW phone for FREE. They did not take my Zagg screen protector off before shipping it out like I asked (boooo) BUT are giving me a FREE Belkin screen protector to replace it. Way to go apple!