To be honest, since I've usually had a horrible time having blood drawn in the past (no one's fault, it is what its always been), I went in expecting the same. I explained to Saul the fear I held due to my past experiences of being used as a pin-cushion & how I especially didn't want my arm to be left battered & bruised during the holiday season. He was extremely patient & understanding and very calmly just asked me to "trust him." Per his request, I did & W.O.W... he tapped my vein the 1st time & managed to draw 9 (yes 9!) tubes without a hitch or a bruise. I now believe in Christmas miracles... Thanks Saul!!