Today was our second visit and began well, waitress was a bit slow on the greeting and taking our drink order but we were patient. Diane was very friendly and helpful when we finally ordered (about 10 minutes later)After taking our order she never came back to check on us and we ended up with empty cups. After probably another 10-15 minutes a girl brings our order around, with a promise that my pancakes would be up shortly.
We were disappointed after waiting to find the food was mediocre everything was luke warm. the bacon was rubbery and my boyfriends pancakes were so cold the butter didn't even melt, my boyfriend ordered country potatoes that were barely cooked. After eating very little of the food and waiting for my pancakes which never arrived, when the waitress finally came back by I asked her to just take the pancakes off and bring us our check. She apologized and said she would, once we got to the cashier we saw that the receipt said "military discount 10%" I explained to Tamika(the cashier) that my boyfriend was in fact military but that the pancakes were never taken off, she explained that the military discount was applied for the pancakes.
She then proceeded to give me attitude and explain that they could no longer give discounts as cashiers. I said I could understand why if this was the service everyone received. She gave me a dirty look and said I was entitled to my opinion. To make matters worse she never apologized and acted as if I were in the wrong. Waiting until we had paid to offer to get her manager.
This was some of the worst customer service I've received. We wont be back.