I had eaten at this chain in Jackson, MS and had a very positive experience. Today we decided to visit for brunch. It was busy but that was ok. We made it very clear to our sever that three of us had to eat gluten free she was not knowledgeable nor did she understand how important it was. Even though GF items were ordered I still got sick. We sat for an hour before getting our food and glasses sat empty. Then when we received our food it was under cooked. Not sure if this was a one time occurrence or a regular situation. We can't go back because we can't afford to get sick. Hopefully if you go you will have a completely different experience.